SAFETY RECALL NOTICE
In cooperation with the U.S. Consumer Product Safety Commission, Scott Fetzer Consumer Brands is voluntarily recalling WAYNE WaterBUG GLOW Multi-Use Water Removal Pumps because water intrusion in the electrical circuit board can pose a fire, burn, or electrical shock hazard.
Click here to read the complete press release.
WAYNE WaterBUG GLOW Multi-Use Pump
Model WWB Glow, 1/6 HP
THD SKU 1004183960
Hazard: Fire, Burn, or Electrical Shock
Recalled Product: WAYNE WaterBUG GLOW Multi-Use Pump sold between July 2019–March 2021. This recall does not affect other WaterBUG models.
Remedy: Immediately stop using the product and contact Wayne/Scott Fetzer Company d/b/a Scott Fetzer Consumer Brands for replacement information.
For additional information:
Monday through Friday 8:00 a.m. to 5:00 p.m. ET
This recall is being conducted in cooperation with the
U.S. Consumer Product Safety Commission.
Request a Replacement
Recalled Model: WaterBUG GLOW Model WWB Glow 1/6 HP Multi-Use Pump
Replacement Option 1 WaterBUG AUTO Model WWB Auto 1/4 HP Multi-Use Pump
Replacement Option 2 Standard WaterBUG Model WWB 1/6 HP Multi-Use Pump
RECALL CONTACT FORM
WWBGlow Recall FormWWBGlow Recall Form
Frequently Asked Questions
What is the reason for the recall?
In certain units, water has gotten into the electrical circuit board, which could cause a circuit short. This could create a fire, burn, or electrical shock hazard.
Have there been any reported injuries?
The Company recently received two reports of minor injury. The Company is recalling these products out of an abundance of caution.
How do I tell if I have one of the recalled WaterBUG units?
The only product affected by this recall is the WAYNE WaterBUG GLOW Multi-Use Pump, Model WWB Glow, 1/6 HP. If you have a WaterBUG GLOW unit, it is covered by this recall. If you have a standard WaterBUG unit or a WaterBUG AUTO unit, it is not affected by this recall. See the Models below for more information:
|AFFECTED UNIT||NOT AFFECTED UNITS|
How do I learn more about the recall?
What should I do if I have one of the recalled WaterBUG GLOW units?
Stop using it immediately, unplug it from the wall, and remove it from the water. Call (844) 369-2149 for questions about disposing of the unit and obtaining a replacement.
What is the Company doing to correct the problem?
The Company will replace any affected unit with a WaterBUG AUTO unit or, if you would prefer, a standard WaterBUG unit. If your unit is one of those included in the recall, please give me your name, mailing address, phone number, and email address and we will send you a replacement.
Can I return my WaterBUG GLOW to the store or retail seller where purchased it?
No. Your retail seller is not able to accept returned WaterBUG GLOW units or to provide you with a refund under this recall program. To obtain a replacement WaterBUG, please submit a request online or call (844) 369-2149.
I no longer have a receipt for my WaterBUG GLOW. Can I still participate in the recall program?
Yes. To obtain a replacement WaterBUG, please submit a request online or call (844) 369-2149.
Can I repair my WaterBUG GLOW myself?
No. We urge you not to attempt to repair the product yourself. The Company cannot be responsible for injuries caused by repairs to the product made by you or anyone else.
How long will it take for me to get my replacement WaterBUG unit?
We will mail your replacement WaterBUG within 3 business days.
What are the differences between the WaterBUG GLOW, WaterBUG AUTO and standard WaterBUG?
See the following chart:
|Pump Part #||57731-WYN1||57732-WYN1||57736-WYN1|
|Description||Standard WWB||WWB Glow||WWB Auto|
|Discharge||Dual 3/4″ garden hose adapters (top & side)||Dual 3/4″ garden hose adapters (top & side)||Single 3/4″ garden hose adapter (side)|
|Power||120VAC, 60Hz, 4.8A||120VAC, 60Hz, 4.8A||120VAC, 60Hz, 2.5A|
|Power Cord Length (Feet)||10||10||10|
|On / Off Operation||No. Must manually turn off and on pump.||Turns off when water is no longer being moved. Must manually restart and turn on pump.||Auto on / off|
|Max Flow (GPH)||1350||1350||1900|
|Max Head (Feet)||30||30||23|
|Prime Level (Inches)||3/16||3/16||Manual on – 5/8″
Auto on – 1-1/2″
|Pump Down Level (Inches)||1/16||1/16||1/2|
For questions and support, please contact:
Scott Fetzer Consumer Brands
By Phone: (844) 369-2149
By E-mail: firstname.lastname@example.org
By Mail: WaterBUG GLOW Recall
101 Production Drive
Harrison, OH 45030