Use any mobile phone with texting capability.

If your basement is within the Verizon® 3G coverage map, AdvanTEXT will protect your basement from flooding.

FAQs

Pre-Purchase

  • Aren’t there other sump pump alarms that will call me? Then I won’t have to pay monthly for another service.

    There are solutions on the market that will call you when high water is spotted in your sump pit. Some require you already have a land line phone cord run to your sump pit area. More and more homeowners are discontinuing the use of traditional land line service, or don’t want to run phone line wire down to the basement area. Another type of system on the market requires the use of Internet or a home network. These are complex to set up, and when the power goes out, unless you have your modem and router equipped with battery backup, will not operate during a power outage. AdvanTEXT doesn’t require a phone line, a computer or home network. Simply plug it in and send it one message to start receiving text message alerts direct to your mobile phone.

  • Do I have to have a Verizon mobile phone to receive AdvanTEXT alerts?

    No, the AdvanTEXT device will send a text message to any cell phone that is enabled to receive a text message, regardless of the cellular carrier you use. Because our product is Verizon Network Certified, you should check the Verizon coverage map to ensure your home has service from the Verizon network. Once your AdvanTEXT device is in communication with a cellular tower, it can transmit the text alert message to any text enabled phone, on any carrier service.

  • Is AdvanTEXT Covered by a Warranty?

    Yes, The AdvanTEXT is covered by our standard one year manufacturer’s limited warranty, covering all manufacturing defects. Please view our Standard Warranty for more detail.

  • How is AdvanTEXT different than my standard water alarm I already have?

    Standard water alarms only sound when they notice water, which is fine if you’re at home, near your alarm. What happens if you’re not home or sound asleep 2 floors above? AdvanTEXT solves this problem by alerting you where ever you happen to be. Receive a text message to three numbers of your choice whenever high water or a power outage is noticed. Plus, It works with or without power to your home.

  • Can I trust the AdvanTEXT technology, isn’t it new?

    The technology used for the AdvanTEXT is not new, it’s the same patented technology currently trusted by over 1,300 government municipalities across the US and Canada.

  • Can I use AdvanTEXT internationally, outside the United States?

    The AdvanTEXT is designed specifically for cellular networks in the USA utilizing a CDMA radio. Should your local network also be CDMA, then it will probably work. If you have another technology such as GSM and no access to CDMA, then you will not be able to use the AdvanTEXT at that property. Please contact us to discuss your situation before purchasing.

How It Works

  • How does the AdvanTEXT work?

    The AdvanTEXT connects directly to your local cellular network and uses SMS (Short Message Service) or text messaging to send notifications to the users’ mobile device.

  • When will the unit send a message?

    When the AdvanTEXT senses an alarm situation (high water or a power outage) the user can expect to get a message. When the situation returns back to normal, AdvanTEXT will once again send out a message. AdvanTEXT can store up to three phone numbers and will message them each time an alarm situation is noticed.

  • Is the AdvanTEXT water resistant?

    While the water sensors are completely waterproof, the main unit IS NOT. Do not allow the unit to get wet or submerge in water. The unit is also not built to withstand outdoor conditions. This should not be a concern as AdvanTEXT hangs high above your basement or crawl space floor, significantly lowering the risk of contact with water. Our standard warranty does not cover water damage of any sort, so be sure to keep your unit dry at all times.

  • How do I turn off the alarm once I’ve received the alert?

    Once you figured out the problem you can remove the sensor from the water and wipe off the sensor with a dry cloth or towel.

    If you are hearing more of a chirp coming from your unit, it is notifying you of low batteries. There is a low battery LED status light on the front of the unit that will confirm your batteries are low. You will also hear this alarm if your batteries were not installed correctly.

    Either replace your batteries or install them correctly and when you turn the AdvanTEXT back on, the low battery LED status light should no longer be blinking and the chirp will no longer sound.

  • How do I know my AdvanTEXT is working?

    You’ll want to test your AdvanTEXT using the following procedure:

    1. Test Your AdvanTEXT
      1. Momentarily press and release the “Push to Test” button
      2. The AdvanTEXT will send a test notification to all phone numbers that have been configured
    2. Test Your Dual Float
      1. Raise the lower yellow float of the unit for up to 3 seconds.
      2. The AdvanTEXT should begin to sound its alarm and each phone number you configured will receive a notification text message indicating a high water condition.
      3. Lower the yellow float to its original position.
      4. The AdvanTEXT will stop sounding its alarm and each phone number you configured will receive a notification text message indicating a normal water condition.
      5. Repeat these steps for the upper yellow float.
    3. Test Your Backup Batteries
      1. Unplug the A/C Power adapter from the A/C outlet
      2. Once the AdvanTEXT detects that power was lost, each phone number you configured will receive a notification text message indicating a power outage. You should wait for the text message notification on your phone before proceeding.
      3. Plug the A/C power adapter back into the outlet
      4. Once the AdvanTEXT detects power has returned to the unit, you will receive a notification text message alerting you that power has been restored to your unit.
  • Does AdvanTEXT work with my mobile device? Are there smartphone apps?

    AdvanTEXT works with any device that accepts SMS (Short Message Service) or text messages. This includes all cellular phones and some cloud based software like Skype or Google Voice. If you want to know if your phone or software accepts text messages please contact your provider.

    We do not currently have an app for iPhone or Android, but plan on making one.

Setup

  • Is it hard to install the AdvanTEXT? What tools will I need?

    No, the AdvanTEXT is simple to install and should take a matter of minutes. The box comes with the mounting straps to hang the unit on your sump pump’s discharge pipe. So, the only tool you will need is a Phillips head screwdriver to remove the lid and install the 4 AA batteries (not included in package).

  • What commands can I send to the AdvanTEXT?

    The AdvanTEXT accepts commands sent via text message. Upon receipt of commands, the AdvanTEXT will chirp (beep) twice and send a text message with the current settings to all phone numbers configured in the unit. If an error occurs while processing command, the AdvanTEXT will beep three times.

    CommandExampleDescription
    name [name of AdvanTEXT]name Basement AdvanTEXTSets the name of the AdvanTEXT to be used is text notifications, up to 20 characters
    phone1 [phone number]phone1 5556667777Sets the first phone number to send SMS notifications to
    phone2 [phone number]phone2 4445556666Sets the second phone number to send SMS notifications to
    phone3 [phone number]phone3 3334445555Sets the third phone number to send SMS notifications to
    phone1 nonephone1 noneClears the first phone number
    phone2 nonephone2 noneClears the second phone number
    phone3 nonephone3 noneClears the third phone number
    settingssettingsUnit responds with the current setting of the AdvanTEXT
    statusstatusresponds with the current status of the AdvanTEXT
  • How do I name my AdvanTEXT Unit?

    You will send a text message to your AdvanTEXT Unit using the phone number you received in the activation email. For example if you wanted to name your unit “AdvanTEXT”, simply text the message exactly as it appears below:

    name AdvanTEXT

    Note: You can use any word or words you want in place of AdvanTEXT, e.g. Sump Alarm, 123 Oak Street, Johnson Home, Mom’s House etc. Important! To program a name into your AdvanTEXT you must start the message with the word “name”.

    When the AdvanTEXT receives the message, it will chirp twice and then it will respond with a text message that contains the current settings of the AdvanTEXT. You should wait for the text message response on your phone before proceeding. If an error occurred while processing your text message, the AdvanTEXT will beep 3 times.

  • How do I add a phone number to my AdvanTEXT Unit?

    The AdvanTEXT can store up to three phone numbers, phone1, phone2, phone3. Programming the numbers is simple, you’ll just send a text message to the number found on the inside lid of the AdvanTEXT unit (once you have it save it to your contacts for future use). For example, if you wanted to program 555-555-5555 as your first number you would send a message exactly as it appears below:
    phone1 5555555555

    Note: To program a phone number into the AdvanTEXT phone 1 slot you must start the message with the word phone1. To program the second and third numbers you’ll simply use the words phone2 or phone3, respectively, in place of phone1.

    When the AdvanTEXT receives the message, it will chirp twice and then it will respond with a text message that contains the current settings of the AdvanTEXT. You should wait for the text message response on your phone before proceeding. If an error occurred while processing your text message, the AdvanTEXT will beep 3 times.

  • How deep should I hang the float sensor in my sump pit?

    The Pit Sensors should hang a few inches above the top of your sump pump motor. The exact height will vary depending on the size of your sump pit and the power of your sump pump motor. The generalization is that you should hang the sensors at a height that allows for ample time to receive a notification and do something about the problem before a flood occurs.

    Note: be sure to hang the Pit Sensors away from the inlet pipe so that water won’t flow over the sensor and cause a false alarm.

Notifications

  • How do notifications work?

    Notifications are sent as text messages to the phone numbers programmed into your AdvanTEXT Unit. AdvanTEXT will not send notifications if phone numbers are not properly programmed into the AdvanTEXT Unit. Notifications are sent when the AdvanTEXT Sensors detect a high water situation or when the power coming from the AC electrical outlet is no longer available. AdvanTEXT will also send notifications when the water level returns to normal and when power is restored to the A/C outlet.

  • Does AdvanTEXT send a notification when everything returns back to normal?

    Yes, the AdvanTEXT will send a text message as soon as the water level returns to normal or AC electrical power is restored to your unit.

  • Why didn’t I receive a notification when my sump pump turned on?

    AdvanTEXT does not monitor the operation of your sump pump, so it will not send a notification when your sump pump motor turns on or off. The AdvanTEXT detects water at whatever height you have set the sensor and will send a text message as soon as it’s detected. AdvanTEXT also detects if A/C power has been lost to the outlet sending power to the unit, a text message notification is then sent.

  • How quickly will I be notified if the AdvanTEXT detects water?

    The AdvanTEXT sends a text message and sounds an audible alarm as soon as it detects water, this is nearly instantaneous.

Subscriptions

  • How do I renew my AdvanTEXT subscription?

    Please visit our store to renew your service. [insert hyperlink to Activate or Renew tab]

  • How do I cancel my AdvanTEXT subscription?

    Please contact our support department at 1-888-636.6628. We will not be able to issue partial year refunds.

Installation

Owner's Manuals

Contact Wayne Pumps

101 Production Drive
Harrison, OH 45030

cs@waynepumps.com
1.888.636.6628